Agent copilots
Unlock The Superhero In Every Agent
Surround agents with AI that helps them work faster, smarter, and with more accuracy–so you can boost operational efficiency and offer a next-level customer experience.
Make AI Your Agents’ Super Power
Glia Cortex AI augments every step of your contact center workflow, empowering agents to level-up their careers while offering expert service in record time.
Assist Agents At Every Step
Glia Cortex AI assists agents from before they greet customers to post-interaction work, expediting transfers, resolutions, and wrap-up.
Enhance Existing Agent Workflows
Our AI-powered voice tools embed directly into agent workflows and seamlessly connect to digital tools, letting agents improve productivity right away.
Drive Immediate Impact
Proven to solve real problems for your industry, the Glia Voice solution is fast to implement and drives value out of the box.
Power Future Success
Enhancing agent workflows with AI lets you supercharge efficiency today while future-proofing your contact center for tomorrow.
By The Numbers
Efficiency You Can Measure
No smoke or mirrors, just real time-savings and productivity gains.
Train Agents Right Away
Agents get up and running on Glia’s AI-powered voice tools in under an hour.
<1hr
Fly Through Transitions
AI-powered transfer summaries save 30 seconds per transition.
30min
Slash Wrap-Up Time
Clients use post-call automation to save 350 hours of agent work per month.
350hrs
Superhuman Strength from
Dial to Disconnect
Help agents deliver faster resolutions, offer more personalized service, and supercharge efficiency throughout workflows with AI.
Streamline Interactions
No more juggling between tools, systems, and platforms. Let agents handle every interaction from the same place so they can focus on what matters most: your customers.
Offer Faster, Personalized Service
Cortex Heads-up offers agents a concise history of previous customer interactions before they start the call, helping agents offer faster, more personalized service.
Deliver Warm Transfers
Cortex Transfer Summary briefs agents on a customer’s interaction with your virtual assistant, so agents don’t ask questions that have already been answered.
Transcribe Calls In Real-Time
LiveTranscribe automatically writes out voice interactions as they unfold so agents can think about solutions instead of asking a customer to repeat themselves.
Coach Agents During Calls
Agent Assist GVA listens to conversations and provides real-time coaching, relevant information, and interaction-specific answers, empowering agents to offer expert service.
Automate Post-Call Work
Interaction Wrap-up automates post-call work so agents can help the next caller instead of entering notes—while giving managers accurate, objective interaction data.
AI FOR ALL
AI That Works For Everyone
Assisting agents during voice interactions is just the start. Glia’s AI for All™ lets you harness the full power of AI throughout your organization.
Success Stories
Drive Impact You Can Measure
Service 1st
With the help of Voice AI, Service 1st turned the contact center into a source of loan growth while strengthening the member and agent experience.
Get The Story
21%
increase in loan dollars from the digital center through the first half of 2025
100%
of calls answered by AI, with 37% fully handled by Voice AI, freeing up digital center to focus on loan growth
96%
reduction in abandonment rate, 91% reduction in wait time
69
hours of agent time per week saved thanks to AI
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