Spanish Language Support
Financial Fluency From English to Spanish
Extend your reach with a virtual assistant that understands banking as well as it understands Spanish, and use AI to get callers to bilingual agents for complex issues.
Break down language barriers and become the first choice for multilingual customers.
THE GLIA ADVANTAGE
Unify Your Interactions, Reach New Customers
For millions of Spanish speakers, English-only customer service creates barriers to financial success. Glia Virtual Assistants automate common banking questions so your bilingual talent can handle complex customer issues, all on one unified voice and digital platform.
One Platform, Every Inquiry
Give your agents one AI-powered platform to handle every digital and voice interaction, then let leaders access rich insights from every step of the interaction journey.
AI That Automates Inquiries
Deploy Glia Virtual Assistants that automate customer inquiries via chat and voice, so you can offload high interaction volume during and after your conversion.
Personalized Digital Support
See where visitors are running into roadblocks on your digital properties, then proactively offer them support using video chat, Screen-sharing, CoBrowsing, and more.
RESULTS
Spanish Support That Drives Results
See how financial institutions are transforming their Spanish-language services with Glia, delivering measurable improvements in market reach, efficiency, and satisfaction.
Increase Service Levels
By implementing Glia's Spanish language capabilities, Unitus Community Credit Union dramatically expanded its ability to serve Spanish-speaking members. See how a seamless combination of AI and human support made digital channels more accessible to this growing demographic.
428%
Increase in Spanish chat interactions
Contain More Interactions
Unitus achieved exceptional efficiency in handling Spanish inquiries through the AI-powered Glia Virtual Assistant. Find out how Unitus used intelligent automation to effectively serve Spanish-speaking members while reducing operational costs and agent workload.
87%
Spanish Virtual Assistant containment rate
Expand Service Availability
Granite Credit Union bridges the digital gap and enhances multilingual support through GVAs in both English and Spanish. Learn how these AI-powered virtual assistants handle routine inquiries 24/7, expanding service availability and providing multilingual support.
4.7
Out of 5.0 NPS
Spanish Support Products
Two Languages, One Platform
Deliver exceptional Spanish-language experiences with a comprehensive suite of tools designed to serve customers across every touchpoint in their preferred language.
Spanish Virtual Assistant
Provide 24/7 automated support in Spanish using AI. Glia Virtual Assistants understand cultural nuances and financial terminology, offer fast self-service, and pass hard calls to agents.
Multilingual Live Engagement
Enable seamless transitions between Spanish chat, voice, and video interactions. Agents easily switch communication modes while maintaining conversation context and delivering personalized support.
Spanish CoBrowsing and Guidance
Guide Spanish-speaking customers through digital processes with on-screen assistance. Help customers complete applications and forms while providing real-time, visual support in their preferred language.
Intelligent Language Routing
Automatically detect language preferences and route members to the most qualified Spanish-speaking agent or AI assistant. Optimize wait times and ensure the best possible service experience.
Spanish Analytics and Insights
Track your digital containment rate, chat volume, and contact center metrics like average wait time, handle time, and time to resolution with Glia’s AI reporting tools and built-in dashboards.
Open Doors to Financial Opportunities
Break down language barriers to provide more than just banking services. Open doors to financial opportunities that were previously harder to access for non-native English speakers.
TESTIMONIALS
Better Relationships Built Here
"We are so proud to be the first credit union in the Pacific Northwest to offer a Spanish-language chatbot named Tely.Nearly 9% of Oregonians speak Spanish as their primary language in the home. We believe communication and relationship-building is at the heart of our service model, and this new tool will help improve access to anyone who prefers a Spanish language interaction."
Steven Stapp
President and CEO at Unitus Community Credit Union
Speak Spanish, Reach New Customers
Expand your reach by adding Spanish-speaking Glia Virtual Assistants to your contact center today.
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