Services & Support
Your First Step to Lasting Success
You’ve already chosen the industry’s best AI banking interactions platform. Now let us help you drive lasting value and ROI with support that sets the industry standard.
Welcome to glia
Own Your AI Journey
“Don’t just settle for a great product. With Glia, you can count on a partner that drives measurable results from Day One—and empowers you to confidently make decisions at every step of your AI journey.”
Paul Sheets
Chief Customer Officer
OUR APPROACH
Partnership That Powers Results
No one knows your business better than you. No one knows banking AI better than Glia. Together, we’ll match our solutions to your goals so you can quickly realize value, drive continuous improvement, and strategically plan for what’s next.
Industry-Leading
AI Advisory
Confidently navigate your entire AI journey with the industry leader. From governance around security to workflows, integrations, and long-term strategy, we’ll help you see the full picture at every step.
Comprehensive Process Consultation
We take time to understand your challenges, identify KPIs, and assess your current interaction strategy so we can design solutions that meet your targets for ROI and measurable results.
Ongoing Training and Education
You deserve better than a partner that only shows up when you need help. We offer proactive training to help your team master every new tool and feature, so you always unlock the full value of your Glia product.
In-House Tech For Total Control
From AI to digital to voice, every product we offer is built and managed in-house. That means no costly third-party vendor management, DIY setup, or outsourced troubleshooting.
Success Plans
Resources To Reach Every Goal
Glia’s Gold Standard Support sets you up for success with best-in-class AI advisory services including a designated implementation team, personalized success plans, AI compliance guidance, and technical experts matched to your products. From there, the possibilities are as wide-ranging as your ambitions.
White Glove
Quickly drive value and set yourself up for long-term success with:
Key Features
Designated Launch Expert through implementation
Access to in-house Client Engineers via the Glia Support Portal
Ongoing program reviews that help you drive measurable results
White Glove AI
Fine-tune your performance with a designated AI consultant.
Key Features
Quarterly insights on AI impact
Actionable recommendations to reach KPIs and improve CX
Strategic recommendations to keep your Glia roadmap aligned with your evolving goals
White Glove
AI Plus
AI Plus
Go from AI consultant to full strategic partner.
Key Features
Two-hour, first-response SLA and phone support
Annual strategic assessment with Glia’s VP of Customer Success
Proactive, long-term roadmap planning
White Glove
AI Premier
AI Premier
Turn your Glia support into a comprehensive advisory partner offering a full suite of services.
Key Features
Ongoing performance tuning, proactive risk monitoring, and innovation consulting
Bespoke AI-powered solutions for your most complex challenges
Custom integration planning to embed Glia into your core system
Enhancements and Add-Ons
Level Up With Glia
Growth never stops. Neither does our support. Whether you’re a brand new customer or a long-time client, leverage our additional services to continuously drive ROI throughout your journey.
Designated Client Engineer
Rely on a single point-of-contact with a deep understanding of your goals for every technical question, and stay on track with bi-monthly service review meetings.
Contact Center Optimization
From shadowing your contact center workflows to building a single pane of glass for your agents, we help make your processes more streamlined and efficient.
Interaction Strategy Workshops
Our workshops help you continually refine your interaction strategy so you can improve agent performance, AI efficiency, and customer service.
Integrations & Extensibility
Full Connections, Full Support
Our pre-built integrations let you seamlessly connect Glia to your core system. Need a custom integration? We’ll help you build it—no more matter how complex.
Integrations
From banking cores to workforce management, we integrate with the world’s very best tech providers so you can get up and running with minimal downtime.
Extensibility & Applets
Glia Development Services help you fine-tune our platform to your specific needs so you can avoid complexity and clear the path to ongoing ROI.
Testimonials
Dedicated To Customers Like You
“Investing in Glia’s AI consulting services was a huge reason we were able to meet our launch goals for the Glia Virtual Assistant (GVA)—and see such positive results. From programming the GVA to hitting our containment rate goals, meeting bi-weekly with the Glia team was immensely helpful.”
David Kolp
Member Contact Center Manager, Community Choice Credit Union
