Payments & Collections Growth
Collections Without Friction
Remove the pain from payments and collections with texting and AI-powered digital tools that enable frictionless interactions between borrowers and agents.
Smoother communication, less frustration, more payments. Get it all with Glia’s unified AI and human approach.
THE GLIA ADVANTAGE
Break Down Barriers, Reap The Benefits
Glia gives you everything you need to drive up collections and payments growth without driving up frustration for borrowers and agents.
Next-Gen Messaging
Send texts and collections reminders with payments links, removing roadblocks to payments collections and offloading manual work from agents.
Unified Interactions
Use messaging to keep borrowers on track, then leverage Glia’s ChannelLess® Architecture to fluidly connect to human support whenever necessary.
Financial-Grade Security
Keep customer payment information safe. Glia is pre-built with security guardrails so you can collect and receive payments without compromising sensitive data.
RESULTS
Messages That Get Results
Stop getting ignored by customers and start getting actual results. Here’s how Glia makes it happen.
Increase Open Rates
Send payment reminders that your customers actually read. Find out how our digital tools make it happen.
98%
Average open rate for SMS messages
Extend Your Outreach
Community First Credit Union achieved a 9x increase in proactive engagements after one year with Glia—here’s how the ROI followed.
9x
Increase in proactive engagements
Go Beyond the Phone
Bank of Guam significantly redirected traffic from phone lines to its digital channel after switching to Glia. Find out how.
53%
Increase in digital interactions
Products
Send Texts, Receive Payments
Repeated phone calls frustrate your borrowers while adding tedious manual work for your agents. Glia’s next-gen messaging lets you reach borrowers in their preferred channels and offer payment options right on the spot.
Message Borrowers
Skip the phone calls and send payments reminders on your borrower’s most-checked channel—from texts to WhatsApp.
Empower Agents
Give agents one platform to communicate over text, chat, or voice, along with AI tools that boost speed and accuracy.
Elevate Coaching
Let managers use AI to review interactions, assess sentiment, and uncover individualized coaching insights, so agents can increase effectiveness without losing empathy.
Transform Reporting
Talk to AI Analysts that offer accurate insights about the entire collections process, from performance management to workforce planning.
THE GLIA CUSTOMER EXPERIENCE
When Relationships Matter, Go With Glia
“Glia Digital allows us to stay connected with all our members, especially our borrowers, to better understand their needs in real time, and build the relationship—all in one engagement."
Dustin Holland
Digital Strategist, Listerhill Credit Union
Collect Without Complications
Clear the way to a smoother, easier collections process with Glia.
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