Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Service 1st

Credit union deploys AI-powered phone virtual assistant for 275+ hours saved per month

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95%

reduction in abandonment rate

71%

drop in average wait time

29%

decrease in monthly calls handled by agents

hours saved per week by Phone GVA

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Credit Unions

Harvard University Employees CU Streamlines the Member Experience with Unified Interaction Platform

Brings phone, digital interactions, and automation together for seamless member service

Banks

Bank of Guam Lays Foundation for its Future with Digital Transformation

Single interaction platform streamlines service options, enables seamless experience

Banks

Umpqua Bank Enhances the Customer Experience & Boosts Efficiency

Takes Digital Communications to the Next Level

Banks

Home Bank of California Fosters Relationships, Extends Reach with Virtual Branch

Turnkey Interactive Virtual Branch Increases Efficiency & Expands Revenue Opportunities

Insurance

Experian Insurance Services Transforms its Sales and Service Experience with Digital & AI

Experian Insurance Services deployed Glia’s Digital Customer Service platform and a chatbot to reimagine online interactions

Credit Unions

WyHy FCU Drives New Efficiencies, Improves Member Experience

Consolidates call center, digital interactions, SMS, and chatbot on Glia Interaction Platform

Credit Unions

Expedition Credit Union Unifies Digital and Phone on Single Platform

Delivering a unified member support experience

Credit Unions

Gulf Coast Educators Federal Credit Union Expands Across Texas with Digital Customer Service

Digital-First Solutions Improve Both Online and In-Branch Member Experiences

Customer Experience

Leading P&C Insurer Delivers Seamless Digital Experience Across 7 Business Units with Glia

Fortune 100 Insurer has rolled out Glia’s Digital Customer Service (DCS) platform across sales, service, claims, billing and its agent portal to provide a unified and streamlined customer experience