Resources

Explore our resources to learn about industry trends, thought leadership, Glia solutions, and more.

Featured Resources

NEW

August 22, 2025

What 945 Contact Center Leaders Say About AI

White Paper

February 7, 2025

Blast Past CCaaS: Build Your Zero-Gravity Contact Center

White Paper

April 21, 2025

Double Your Deposit Conversions Without Doubling Ad Spend

White Paper

July 20, 2020

Guided Small Business Lending in Times of Need

White Paper

Guide

October 28, 2025

Win The Loan Growth Marathon

Guide

October 28, 2025

Can AI Replace Your Third-Party Call Center?

Guide

October 28, 2025

The Contact Center Vision Board

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White Paper

For All

November 8, 2021

Chat Alone Is Not Enough

White Paper

For All

August 6, 2021

Digital Cardholder Services: How to be "Top of Wallet" AND "Top of Service"

White Paper

Insurance

July 27, 2021

How P&C Insurers Provide Digital Engagement for Premium Agent Experiences

White Paper

Insurance

June 17, 2021

Supercharging P&C Insurance Sales with the Digital Customer Experience

White Paper

Insurance

May 6, 2021

How P&C Insurers Use DCS to Differentiate Themselves

White Paper

Banking

July 20, 2020

Guided Small Business Lending in Times of Need

Guide

Lending

May 29, 2020

Loan a Hand Before Handing a Loan. Be a Lending Coach

Guide

April 17, 2020

Digital Customer Service RFP Template Request

White Paper

Banking

March 25, 2020

Video Banking - The Next Generation

White Paper

For All

April 30, 2018

Increasing Online Conversion Through Digital Interactions

White Paper

April 26, 2018

An Introduction to Omnichannel Customer Engagement

White Paper

Banks & Credit Unions

April 26, 2018

Conversational AI: From Hypothetical to Reality