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Plan for any what-if workforce scenario simply by asking questions.

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Customer Interaction Case Studies

Heartland Credit Union

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Celina Insurance Group

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Service 1st Federal Credit Union

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View all Case Studies

Resources

On-demand Webinars

A Perfect Match: Digital Customer Service and the Call Center

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The Most Overrated Consideration in CX: Customer Channel Preferences

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John Doe

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

John Doe

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John Doe

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rajat Mishra

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rajat Mishra

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rick DeLisi

Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rick DeLisi

Rick DeLisi is a leading authority on customer experience and digital service transformation who brings a refreshingly unique perspective: he bridges the gap between traditional business wisdom and emerging technologies. With a career spanning the evolution from rotary phones to AI chatbots, Rick helps organizations navigate the future of customer loyalty while keeping the human element firmly in focus.

‍

Rick DeLisi

Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Laurie Bruggenwirth, AVP of Digital Operations at Ascentra Credit Union, and Dennis Griesgraber, COO of Expedition Credit Union joined us to discuss how their teams are delivering seamless phone and digital experiences with the Glia Interaction Platform.

Listen to our webinar to learn how Gila Call Center, a solution built exclusively for financial services, helps you:

Unify phone and digital experiences
Efficiently manage and staff phone and digital interaction channels
Go beyond omnichannel with a ChannelLess™ experience—for both employees and account holders

During the 1 hour discussion, you’ll hear how Ascentra Credit Union and Expedition Credit Union have realized results with Glia Call Center, including category-leading NPS/CSAT scores, reduced handle times, and improved productivity.

Access the webinar.

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